There can be multiple reasons why the audio is lagging when you film a video. Here you have an overview of some of the reasons you can investigate:
Common Causes and Solutions
1. Video Processing Update
Did you recently create or edit a video and notice a brief moment where the video appears to update itself? Don’t worry, this is completely normal and not a result of any system errors. This simply indicates that the video has completed processing and is transitioning from being played on our frontend to being streamed from our servers. This occurs shortly after you’ve finished creating or editing your video on the edit page. Read more about this in our Video updates briefly once help article.
2. Device Performance Issues
You have not restarted your device lately.
- Restart your computer to clear temporary files and refresh system resources
- This can resolve memory leaks and performance issues affecting recording quality
3. System Updates
You do not have the latest system updates for your computer or browser
- Update your operating system to the latest version
- Ensure your browser is updated to the most recent version
- Outdated software can cause compatibility issues with recording features
4. Resource Management
You are running too many programs simultaneously or have too many tabs open in the browser.
- This is influencing your computer’s performance, which sometimes can result in inconsistent recordings
- Close unnecessary applications and browser tabs before recording
- Check your computer’s Activity Monitor (MacOS) or Task Manager (Windows)
- Look for programs running in the background that are using unnecessary CPU performance
5. Memory Usage
Check your computer’s memory usage
- Monitor memory usage in Activity Monitor (MacOS) or Task Manager (Windows)
- If the computer is running low on RAM, it can influence the transcoding of MailVideo recordings
- Close memory-intensive applications before recording
- Consider upgrading your RAM if consistently running low on memory
6. Hardware Drivers
Check you have the latest drivers for external microphones/cameras.
- Update audio and video device drivers
- Unplug and reconnect external devices
- Test with built-in microphone/camera to isolate hardware issues
7. Internet Connection
Check that your upload speed is at least 5 mbps to ensure smooth recordings.
- Test your internet speed at https://www.speedtest.net/
- A slow connection can cause audio/video sync issues during upload
- Consider using a wired connection instead of Wi-Fi for better stability
8. Power Management
Record while your computer is plugged into a power source.
- Battery-powered recording can cause performance throttling
- Power saving modes can reduce CPU performance affecting recording quality
- Ensure your computer is not in power saving mode during recording
Best Practices for Audio Quality
- Test your setup: Do a quick test recording before important videos
- Use quality hardware: Invest in a good external microphone for better audio
- Quiet environment: Record in a quiet space to avoid background noise
- Monitor levels: Check audio levels before recording to ensure proper volume
- Stable connection: Use a reliable internet connection for uploads
If you continue to experience audio lag issues after trying these solutions, please contact our support team for further assistance.