What happens to my videos if I cancel my MailVideo Subscription?

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If you have subscribed to MailVideo Premium or MailVideo Business, and decide to cancel your subscription, the following will happen:

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• Once you cancel your subscription, you will keep access to your MailVideo account until the end of your current billing period. After that, you will no longer be able to use MailVideo and you will lose access your video library.

• Your videos will be stored for 3 months after your plan is cancelled. After that, your videos will be deleted and cannot be restored. That means that you and people you have shared the video with will no longer be able to watch the video.

• If you have been using one of our CRM-integrations, you might see that "video created" and "video seen" activities are listed in your CRM's activity tab. This information is stored in your CRM and will not be affected when your trial expired. However, once the video gets deleted, you will no longer be able to see the video that is connected with the activity.