Troubleshooting and FAQ
Find solutions to common issues, troubleshoot video problems, and get answers to frequently asked questions.
This category covers common issues you might encounter while using MailVideo, including technical troubleshooting, browser compatibility, and frequently asked questions about the platform.
Articles in this category
Video updates briefly once
Understanding why videos briefly update during processing and streaming transitions.
How to fix audio lag on videos
Troubleshoot and resolve audio synchronization issues in your video recordings.
Why can I not record videos?
Troubleshoot common video recording issues including camera permissions, browser compatibility, and hardware problems.
How to fix video glitch / lag
Troubleshoot and resolve video glitches, lag, and performance issues during recording.
What happens to my videos after my free trial expires?
Learn about video storage and access after your MailVideo free trial period ends.
Which browsers are supported by MailVideo
Learn which web browsers are compatible with MailVideo for recording, editing, and sharing videos.
What happens to my videos if I cancel my MailVideo Subscription?
Learn about video storage and access after canceling your paid MailVideo subscription.